My Cart

Close

Shipment & Refund Policy

Shipment:

• Our packages are shipped from our Werhouses in USA, Spain,
Australia, China.

We offer free shipping to everyone.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Delivery times vary depending on your location. Once the artwork is
dispatched, you should expect it delivered to your door as per the
following time frames:

• United States: within 4-15 business days.
• Australia: within 6-12 business days.
• United Kingdom: within 6-15 business days.
• Germany: within 6-15 business days.
• Canada: Within 5-19 business days.
• Rest Of World: 7-21 business days.

• Shipping times are approximate and depends on where your country
is located, your postal office, and custom practices.

• You will be responsible for paying any additional custom taxes or
charges by your government or post office.

• We address your item exactly how you provide it. Once the product
reaches the country of destination, your local postal office will
distribute the item for delivery. It is the customer's responsibility to
contact your local postal office for any issues that might arise after
our product reaches the destination country.

• Your order might be shipped in multiple shipments for us to optimize
shipping and delivery times.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@elsy-store.com with your name and order number, and we will look into it for you.

 

Returns:

• Our policy lasts 30 days. If 30 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging.

• To complete your return, we require a receipt or proof of purchase.

•Any item not in its original condition, is damaged or missing parts for
reasons not due to our error cannot be returned.

• Any item that is returned more than 30 days after delivery will not
eligible for a full refund.

• Please send us an email at info@elsy-store.com to start the return
process.


Refunds:

• Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We will
also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method of
payment, within a certain amount of days.

• Late or missing refunds:
If you haven’t received a refund yet, first check your bank account
again.

•Then contact your credit card company, it may take some time
before your refund is officially posted.

• Next contact your bank. There is often some processing time before
a refund is posted.

•If you’ve done all of this and you still have not received your refund
yet, please contact us at info@elsy-store.com.

• Sale items:
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.


Shipping:

•To return your product, you should Just email us at info@elsy-
store.com.

•You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive
a refund, the cost of return shipping will be deducted from your
refund.

•Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.

 

COVID-19 Delivery Information:

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.